FAQ

SHIPPING & DELIVERY

Q1. How do I order something on AVEVITTA.COM?

A. It is very easy to order items on AVEVITTA.COM. You add the items you want to your shopping bag. You then proceed to the checkout page.

Q2. To which countries does AVEVITTA ship orders?

A. AVEVITTA ships the order Worldwide.

Q3. How can I get FREE Shipping?

A. The FREE shipping is available on orders above USD 150.

Q4. Can my order be delivered to a postbox address?

A. Unfortunately, this is not possible.

Q5. How long does it take for an order to be delivered?

A. Orders are shipped within 2-4 business days of receiving the order following the order confirmation. Shipping depends of the location. Once the product is shipped out it takes 1-3 business days for the delivery.

Please allow up to 2 additional days for rural zip codes.

During high season and sale, delivery might take a little longer.

Q7. What are the shipping costs?

Please click HERE to be directed to our shipping costs.

Q8. I received the wrong size or colour, what should I do?

A. If you have received the wrong size or color of the item you ordered, please contact us by clicking HERE.

Q9. I haven’t received my order, what should I do?

A. If you have not received all the items you ordered, please contact our Customer Service department by clicking HERE.

Q10. How Do I Check On The Status Of My Order?

A. Confirmations are sent via email within 30 minutes when 

1. your order has been received or

2. your shipment has been processed, based on the valid email address provided to us.

 Please allow 24 to 48 hours for your order status to change.

RETURNS

Q1. What is your return/exchange policy?

A. Consumers have a right of cancellation within 14 days of receiving the goods without stating the reason for the return, by email to info@avevitta.com or by post to the following address: SANKOM SA. Rue de la Moliere 2. 2800 Delemont. Switzerland with your order number, name, address and e-mail. Note: Since the product is Hygienic we don't accept returns if the seal is broken.To comply with the cancellation period, it is sufficient if you send the message regarding exercise of your right of cancellation before the cancellation period expires. If you cancel this contract, we undertake to refund all payments we have received from you, (not including delivery charges).For this refund we use the same payment method that you used for the original transaction.The refund will be executed once the goods are returned in satisfactory, new condition Without Seal Open. All return costs are the responsibility of the consumer. AVEVITTA is not responsible if the goods are lost during return shipping. That is why it is strongly advised to return the goods through a tracked mailing service of your choice.The right of cancellation does not apply in the case of goods that are not suitable for return for hygiene reasons.Obvious signs of use, such as make-up or lipstick marks, odour, removed labels, Seal Broken etc. are clear indications of use.All returned goods MUST be unused and returned in their original conditions and packaging.The shipping cost for the items that are returned are not refundable.Please note that for a cancellation we require a clear statement from you (e.g. letter or e-mail) stating that you would like to return the goods. Please place the items in their original condition in a parcel,  with a copy of your cancellation letter including your order number, name, address and telephone number.

Returns should be addressed to: 
​SANKOM SARue de la Moliere 22800 Delemont Switzerland

Q2. Where can I find my order number?

A. You can view your order number on the order or shipping confirmation email we sent to you.

Q3. When will I receive my refund?

A. As soon as your parcel reaches us, we’ll send you an email and complete your refund. Depending on your card issuer, it can then take up to 5-10 days for the refund to show on your account.

Q4. I returned an incorrect or personal item in error. What do I do next?

A. We will do our best to locate this item, but AVEVITTA.COM is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following:

Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

Q5. What if I received a damaged, defective or wrong item?

A. Should you receive damaged, defective, or the wrong item(s), please contact us by clicking HERE before you start the return process so we can help you.

Q6. Who pays return shipping/postage?

A. Postage is paid by the customer for purchases, exchanges, and returns and is non-refundable.

PAYMENT TERMS

Q1. When are bought items processed?

A. The bought item are processed ONLY after the full payment received by the buyer. The confirmation email will be sent after fulfilling the purchased items.

Q2. What type of payment are accepted on your website?

 

A. On AVEVITTA.COM we accept Visa, MasterCard, and American Express. Payment with PayPal and ApplePay are also accepted.